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3-in-1 : Governing a Global Financial Centre

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Art of Modern Oriental Management : Applying the Chinese, Japanese and Korean Management Styles at Work

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Balancing Capacity And Demand In Service Operations (Winning in Service Markets)

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Brazen : Big Banks, Swap Mania and the Fallout

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Building A World Class Service Organization (Assessment Tool) (Winning in Service Markets)

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Cities of Love : Roadmap for Sustaining Future Cities

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Crafting The Service Environment (Winning in Service Markets)

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Designing Complaint Handling And Service Recovery Strategies (Winning in Service Markets)

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Designing Customer Service Processes (Winning in Service Markets)

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Developing Service Products And Brands (Winning in Service Markets)

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Economics Gone Astray

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For God's Sake! Work by the Book: Management Explained from Within

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Good Intentions Are Not Enough : Why We Fail at Helping Others

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Lim Chong Yah : An Autobiography : Life Journey of a Singaporean Professor

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Managing Customer Relationships And Building Loyalty

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Managing People For Service Advantage

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Positioning Services In Competitive Markets

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Power Talk : Insights from Asia's Leading Entrepreneurs

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Pricing Services And Revenue Management

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Saving Ourselves : Interviews with World Leaders on the Sustainable Transition

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Service Marketing Communications

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Service Quality And Productivity Management

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Singapore, My Country : Biography of M. Bala Subramanion

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The End of Online Shopping : The Future of New Retail in an Always Connected World

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Tommy Koh : Serving Singapore and the World

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Understanding Service Consumers

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Unleashing the Greatness in You : The Power of Self-Leadership

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Winning In Service Markets : Success Through People, Technology And Strategy

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