FAQ

My Account

    1. View an Order

    To view your order history, click on My Account then select “Orders” from the menu on the left side of the screen. Click an order number to see complete details of your order. If your order contained a Gift Card, you will have access to a few extra tools – see the Gift Cards section of Help for more details.

    2. Add new Shipping Address

    To add a new shipping address, click on My Account then select “Account Addresses” from the menu on the left side of the screen. From here you can add a new address, edit an existing address, or delete an address from your address book.

    3. Change your email address

    To change the email address on your account, log in using your existing email address and password, just as you set it up initially. From the My Account page, select “Account Settings”. Enter your new email address and your password to verify the change. The new email address you enter will become the login for the next time you come back to the website.

    4. Change your password

    To change the email address on your account, log in using your existing email address and password, just as you set it up initially. From the My Account page, select “Account Settings”. Enter your Current password and then Password and confirm password once again.

    5. How do I cancel my order?

    Please contact us via email at help@libroworld.com or fill Contact Us form to cancel your order. You we will receive confirmation email from us about cancellation of order if order is canceled.

    Please note- Once you place the order we are unable to cancel order if our warehouse started preparing shipment. 

Shipping

    1. What are your shipping rates / delivery times?

    Shipping costs and transit times vary depending on the delivery location and the shipping method selected.

    All of our rates and delivery estimates can be found on the Shipping & Returns page.

    2. How long will it take to receive my order?

    Processing in our warehouses takes 24 to 48 hours. Please visit Shipping & Returns page. for delivery times after orders have shipped. Note that orders placed on Friday will be shipped on Monday.

    3. Do you ship outside the United States?

    Yes, we ship internationally. We normally deliveres the packages way before delivery time.

    4. Can you change my shipping address from Domestic to International?

    Unfortunately, we cannot change your shipping address from Domestic to International.

    If you would like to change your shipping address from Domestic to International you will need to cancel your order and take your item(s) through check-out again.

    We apologize for any inconvenience this may cause.

    5. Shipping Methods

    Most of Books we ship with USPS Media Mail Insured in USA and all packages ships via USPS. We offer Expedite Shipping, UPS 3 Day, UPS 2nd Day Air service to ship books within USA and ships from UPS.

    5. Tracking your order

    We will include a tracking link in the shipment confirmation email for all shipments going to a US address. Please note that it may take up to 24 hours for tracking information to appear online. Tracking is not available for international orders at this time.

    You can access tracking information for any order placed through our website in the My Account area. Click on the “Orders” link on the left side of the screen, and then click an order number to access shipment and tracking information at the bottom of the Order Details screen

    Online tracking information is not 100% reliable. Missing or “stalled” tracking information can indicate that something has gone wrong with the shipment, or it can simply be the result of a missed scan along the way. Please contact Customer Service if your order is not delivered within the estimated delivery time.

    6. Alaska, Hawaii and US Territories

    Please allow additional delivery time for orders going to Alaska and Hawaii. In some cases delivery time can be as long as 30 days for Standard shipping. Choose our Expedited shipping option for faster service.

    Orders using the Standard shipping option are delivered by USPS Media Mail, a shipping method created by the Post Office to keep the price of shipping books low. Unfortunately, packages going to Guam, Puerto Rico, Alaska, and Hawaii can take longer than normal to arrive. In some cases delivery time can be as long as 30 days.

    U.S. Territories and Freely Associated States: When entering an address for Puerto Rico, Guam, U.S. Virgin Islands, U.S. Minor Outlying Islands, American Samoa, Marshall Islands, Northern Mariana Islands, Palau, or Federated States of Micronesia, Follow these guidelines when entering your shipping address:

    State: Select the appropriate two-letter state code from the drop-down menu. For example, the 2-letter state code for Palau is PW.

    Postal Code: Always double-check for the correct US ZIP code.

    Country: Select USA from the country list.

    7. Will you reimburse me if I am charged Customs fees?

    We cannot be held responsible for items that pass through Customs and require additional payment. We have zero control in Customs fees but in most cases our customers never get charged, especially for low-value packages. However, it's technically possible, unfortunately it's out of our hands. We are not able to refund based on a customer being charged a Customs tax or duty fee on a package coming into your country – it's the right of your local government to charge this if they choose.

General Questions

    1. What payment methods do you offer?

    We accept Visa, Discover, JCB, MasterCard, Maestro, Diner's Club, PayPal, and American Express. We do not accept personal checks, money orders, Bitcoin or Purchase Orders at this time. Any checks or money orders received in the mail will be shredded and disposed of properly.

    2. Is it safe to use my credit card?

    Yes, our website is secure. All of the information submitted is encrypted using a secure server for maximum security. You will notice a padlock icon on the bottom right corner of your browser which indicates when a page is secure.

    Encryption is enabled on all the pages where you enter credit card or other personal information.

    3. What is your return and exchange policy?

    If you receive a damaged or incorrect item please Contact Us, and we will correct the situation, quite often without the need for you to return anything!

    Note: We cannot take action for you after an item has begun to ship, so changes of heart or alterations to an address you have entered cannot be accommodated and may accrue restocking fee.

    We will honor returns and refunds, where appropriate, if we're contacted within 30 days of the date the order was placed.

    4. What are your restocking fees?

    Returns that are not the result of our error may be subject to a restocking fee of $2.00 per item sent by Standard Shipping, or $5.00 per item sent by Expedited Shipping.

    The restocking fee for Canada and UK orders is $5.00, and $7.00 for the rest of the world.

    If the item is returned to us for any of the following reasons, a restocking fee will be applied to your refund total:

    • Item(s) no longer needed or wanted.
    • Item(s) returned to us due to an invalid or incomplete address.
    • Item(s) returned to us that were not a result of our error.
    5. Why is it taking so long to receive my order?

    Unfortunately, we have no control over how long it takes the mail carrier to deliver your package once it leaves our warehouse. We process and ship out most of our packages within 1 to 2 business days.

    Please visit Shipping Costs for delivery times after orders have shipped. Note that orders placed on Friday will be shipped on Monday.