Brittney Michaels celebrated her fifth birthday at the town's annual carnival where she meets her new friend Emily on the merry-go-round. Brittney's father takes several snapshots of his daughter and her new friend enjoying the ride. Later, when looking at the photos, he realized something is wrong with Brittney's new friend. Emily did not show up in any of the pictures. Emily's tragic story unfolds when the family meets Jon and Dan Markos, both gifted with the ability to discern the spirits of dead people. The question is: who is Emily and what does she want?