Managing People For Service Advantage

Preface -- Introduction -- Service employees are extremely important -- Frontline work is difficult and stressful -- Cycles of failure, mediocrity and success -- Human resource management : how to get it right -- Service culture, climate and leadership -- Conclusion -- Summary -- Endnotes

• | Author: Jochen Wirtz
• | Publisher: Ws Professional
• | Publication Date: Nov 15, 2017
• | Number of Pages: 92 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1944659331
• | ISBN-13: 9781944659332