Customer Service Excellence: Delighting Your Customers And Your Manager (Learning Short-Take)

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.

• | Author: Catherine Ann Mattiske
• | Publisher: TPC - The Performance Company
• | Publication Date: Sep 01, 2022
• | Number of Pages: 102 pages
• | Language: English
• | Binding: Paperback/Business & Economics
• | ISBN-10: 1921547278
• | ISBN-13: 9781921547270