Servicenow Cookbook

Over 50 practical and immediately applicable recipes to help you manage services in your enterprise environment efficientlyAbout This Book* Solve problems and challenges encountered while implementing or using ServiceNow in your organization* Helps you build core administration, management, and maintenance skills to automate and orchestrate your IT environment* Comes with recipes to improve the way you design and create automated workflowsWho This Book Is ForThis book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow.It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed.What You Will Learn* Perform core configuration and management tasks* Build custom applications for service management* Design data-driven apps to connect with outside worlds* Configure alerts and notifications and understand e-mail troubleshooting* Build and configure reports to set up your dashboard* Create and configure workflow activitiesIn DetailServiceNow is an ideal platform to create enterprise-level applications giving requesters and fulfillers better visibility and access to a process.Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow.By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.

• | Author: Ashish Srivastava
• | Publisher: Packt Publishing
• | Publication Date: Feb 28, 2017
• | Number of Pages: 340 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1785880527
• | ISBN-13: 9781785880520