How do you become a better Project Manager or Program Manager? For starters, you might need to Think differently to Lead more effectively. Complexity, ambiguity, and time are the greatest enemies to delivering complex Projects and solving hard problems. Chief among these problems today are the challenges organizations face when transforming their businesses and operations. Complex problem-solving today requires arming both the problem solvers AND those who Lead and Manage the problem solvers -- from executives to PMPs, PgMPs, managing architects, and other project leaders -- with a tool bag of proven transformation-enabling and innovative Design Thinking techniques.