Public Service Operations Management

Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations management and public policy studies.

• | Author: Zoe J. Radnor, Nicola Bateman, Ann Esain
• | Publisher: Routledge
• | Publication Date: Aug 10, 2015
• | Number of Pages: 480 pages
• | Language: English
• | Binding: Hardcover
• | ISBN-10: 1138813699
• | ISBN-13: 9781138813694