Building Resilience in Global Business During Crisis : Perspectives from Emerging Markets

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- List of Figures -- List of Tables -- List of Contributors -- Introduction -- References -- Chapter 1: Eclectic Approach for Managing Turbulent Times: Reflections and Insights -- 1.1 Introduction -- 1.1.1 Reflections -- 1.1.2 Learning and Insights -- 1.1.3 Conclusion and Implications -- 1.1.4 Future Research Directions -- References -- Chapter 2: A Comparative Analysis of Global Political Leadership across Nations Focusing on Crisis Management and Sustainability in the Era of a Pandemic -- 2.1 Introduction -- 2.2 Existing Studies: Crisis, Crisis Management, Crisis Leadership -- 2.3 Investigation: Background of the Political Leadership during Pandemic -- 2.4 Data Analysis and Discussions on Political Leadership in Practice during the Covid-19 Pandemic -- 2.4.1 The United States of America -- 2.4.2 The United Kingdom -- 2.4.3 China -- 2.4.4 India -- 2.4.5 Australia and New Zealand -- 2.4.6 Russia -- 2.4.7 European Nations -- 2.4.8 Canada -- 2.4.9 Brazil -- 2.5 Rhetorical Implications -- 2.6 Practical Implications -- 2.7 Limitations and Future Research Directions -- References -- Chapter 3: Role of Bank Chatbots in Managing Business during Crisis: A Study of Customers' Perceptions of ICICI Bank and SBI Bank -- 3.1 Introduction -- 3.2 Existing Studies -- 3.3 Investigation -- 3.3.1 Sample -- 3.3.2 Statistical Techniques -- 3.3.3 Reliability and Normality -- 3.4 Data Analysis and Results -- 3.4.1 Analysis of Chatbot Users -- 3.4.2 Demographic Analysis of the Total Chatbot Users -- 3.4.3 Demographic Analysis of iPal Users -- 3.4.4 Demographic Analysis of SIA Users -- 3.4.5 Comparative Analysis of the Users of iPal (ICICI Bank) and SIA (SBI) Chatbots -- 3.4.6 Perception Analysis of iPal Users -- 3.4.7 Perception Analysis of SIA Users.

• | Author: Suraksha Gupta, Ashish Gupta, Jitender Kumar
• | Publisher: Routledge Chapman & Hall
• | Publication Date: Mar 20, 2024
• | Number of Pages: NA pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 1032719869
• | ISBN-13: 9781032719863