Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.
- | Author: Renee Evenson
- | Publisher: AMACOM
- | Publication Date: September 12, 2012
- | Number of Pages: 304 pages
- | Language: English
- | Binding: Paperback
- | ISBN-10: 081442032X
- | ISBN-13: 9780814420324