Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results

Presents seven hundred phrases intended to convey courtesy, warmth, and assurance that can be used in fifty different scenarios of dealing with challenging customers and fixing employee-caused problems.

• | Author: Renee Evenson
• | Publisher: AMACOM
• | Publication Date: September 12, 2012
• | Number of Pages: 304 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 081442032X
• | ISBN-13: 9780814420324