Designing Service Excellence

The moment of truth--that instant when consumers experience and judge service quality--often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public

• | Author: Brian Hunt, Toni Iverg?rd
• | Publisher: Crc Press
• | Publication Date: Mar 31, 2021
• | Number of Pages: 194 pages
• | Language: English
• | Binding: Paperback
• | ISBN-10: 0367783746
• | ISBN-13: 9780367783747